DELETE YOUR ACCOUNT

This page explains how to delete your HQ account and the data associated with it.

Delete it in the app

1. Open the HQ app.
2. Tap your profile avatar (top-right), then Settings.
3. Tap Delete account and confirm.

Your account is deleted immediately and you're signed out. This can't be undone.

No longer have the app?

Email privacy@myhq.live from the address on your account and ask us to delete it. We verify ownership, action it within 30 days, and confirm by email.

What gets deleted

Your personal data and content are permanently removed, including:

• Your profile and saved details (name, contact info, date of birth)
• Your postal / shipping addresses
• Your venue check-in and location history
• Your posts, questions, reactions, poll votes and notifications
• Your linked Apple / Google sign-in and push notification tokens

What we keep, and why

For legal, tax and fraud-prevention reasons we retain a de-identified record of transactions — orders, prize claims and the Volts points ledger. These are stripped of anything that identifies you and can no longer be linked back to you. Nothing else is retained.

Questions about your data? Contact privacy@myhq.live.