Privacy
Privacy Policy
Last updated: 07/01/2026
This Privacy Policy explains how I Don't Miss LLC ("HQ," "we," "us") collects, uses, and protects your information when you use the HQ mobile app and website (the "Service"). By using HQ, you agree to the practices described here.
1. Who we are
The Service is operated by I Don't Miss LLC, 1409 Glenneyre Street Laguna Beach, CA 92651. For privacy questions, contact us at privacy@myhq.live.
2. Information we collect
Information you provide
Account information — when you create an account or sign in, we collect identifiers such as your name, email address, and the authentication method you use (Sign in with Apple, Sign in with Google, or email).
Profile information — any details you choose to add to your profile.
Content you submit — questions, reactions, poll responses, and other contributions you make in the app.
Communications — information you provide when you contact support.
Information collected automatically
Usage data — how you interact with the Service, including features used, content viewed, drops claimed, and Volts earned.
Device information — device type, operating system, app version, and similar technical identifiers.
Location information — when you use location-based features such as event check-in, we process your device location to confirm presence at an event.
Approximate location from IP address — for security and regional functionality.
Information from third parties
Authentication providers — when you sign in with Apple or Google, we receive basic profile information per your settings with them. If you use Apple's "Hide My Email," we receive a relay address rather than your personal email.
Payment processors — if and when you make a purchase, our payment processor handles your payment details; we receive transaction confirmation, not full card data. Our payment processing is provided by Stripe
3. How we use your information
To provide, operate, and maintain the Service.
To create and manage your account, including preserving your progress and Volts when you move from guest to a registered account.
To deliver live features — streaming, reactions, polls, questions, drops, and check-in.
To award and track Volts and other engagement rewards.
To send you notifications and reminders you've opted into (such as drop and event reminders).
To moderate content and keep the community safe.
To analyze and improve the Service.
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations.
4. How we share information
We do not sell your personal information. We share information only as described here:
Service providers — vendors who help us operate the Service (hosting, authentication, email delivery, analytics, payment processing, streaming), under obligations to protect your data.
Public content — content you submit that is intended to be public (such as an approved question shown during a stream) may be visible to other users.
Legal and safety — when required by law, or to protect rights, safety, and the integrity of the Service.
Business transfers — in connection with a merger, acquisition, financing, or transfer of assets, including the planned transfer of the Service between affiliated entities.
5. Your choices and rights
Account deletion — you can delete your account at any time from within the app. Deleting your account removes or anonymizes your personal information, subject to limited retention described below.
Notifications — you can control push and email notifications in your device and app settings.
Location — you can disable location access in your device settings; some features (like check-in) may not work without it.
Access and control — depending on where you live, you may have rights to access, correct, delete, or port your data, or to object to certain processing. To exercise these, contact privacy@myhq.live.
6. Data retention
We keep personal information for as long as needed to provide the Service and for legitimate business or legal purposes. When you delete your account, we delete or anonymize your information, except where we must retain certain records (for example, transaction records or to comply with law, prevent fraud, or resolve disputes).
7. Security
We use reasonable technical and organizational measures to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
8. Children's privacy
HQ is not directed to children under [AGE]. We do not knowingly collect personal information from children under [AGE]. If you believe a child has provided us information, contact us and we will take appropriate steps.
9. International users
The Service is operated from the United States. If you use it from elsewhere, your information may be processed in the United States and other countries with different data protection laws.
10. Changes to this policy
We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, provide additional notice.
11. Contact us
Questions about this Policy? Contact us at privacy@myhq.live or 1409 Glenneyre Street Laguna Beach, CA 92651.