Support

Need a hand with HQ? You're in the right place. Most questions are answered below — and if yours isn't, we're one email away.

Get in touch

Email us at support@myhq.live

We read every message. Tell us what's going on and we'll get back to you as soon as we can. If it's about an order, include your order number so we can find it fast.

Frequently asked

What are Volts?

Volts are what you earn for showing up and taking part in HQ — watching live, claiming drops, finding hidden codes, being part of the community. You can't buy Volts. They're earned, they have no cash value, and they can't be exchanged for money. Your balance is proof you were here.

How do I earn Volts?

Show up live, take part in the moment, claim drops, hunt down hidden finds, and keep coming back. The more you participate, the more you earn. We're always adding new ways to build your balance.

I missed a drop. Can I still get it?

Drops are limited and first come, first served — when they're gone, they're gone. That's what makes them worth having. Turn on notifications so you don't miss the next one.

How does find-to-win work?

We hide codes at events, skateparks, and partner locations. Find one, scan it with the app, and claim your prize. Even when a prize has run out, being a hunter still earns you Volts — you'll never walk away with nothing.

Where's my order?

Orders of physical goods — boards, wheels, trucks, apparel — are shipped to you. You'll get a confirmation when your order is placed and again when it ships. If something doesn't look right, email support@myhq.live with your order number and we'll sort it out.

I want a refund or there's a problem with my order.

Get in touch at support@myhq.live with your order number and what's wrong, and we'll make it right.

How do I turn notifications on or off?

Open Settings in the app and use the notification toggles. You control what you hear about — live streams, drops, wins, and more.

Someone posted something inappropriate. What do I do?

Press and hold on the content to report it or block the person who posted it. Reports go straight to our moderation team, and blocking means you won't see that person's content again. We take this seriously — HQ should feel good to be in.

How do I delete my account?

Open Settings in the app and choose Delete account. You'll be shown exactly what's removed before you confirm. Deleting your account removes your personal information and signs you out permanently.

If you'd rather request deletion without using the app, email support@myhq.live from the address on your account and we'll take care of it.

I found a bug or something's broken.

Tell us — support@myhq.live. Let us know what you were doing, what happened, and what device you're on. It genuinely helps.

When does the SBA season start?

The league starts in 2027. Everything before then — the draft, the events, the athletes, the build-up — happens right here. Being early is the point.

Legal

Read our Privacy Policy and Terms of Service.

Still stuck?

Email support@myhq.live — a real person will get back to you.